Freshdesk alternatives
Freshdesk is already the cheapest help desk we track at 1 agent ($23/mo). Here's how the other 2 compare. The closest match, Salesforce, covers 100% of what Freshdesk does. Each one shows how much of it it covers, capability by capability, next to the price.
What Freshdesk does
Core: Human handoff & escalation, AI copilot for support agents, Email ticketing & shared inbox, Workflows & routing, SLAs, reporting & CSAT.
Important: AI answers for customers, Website chat widget, Grounded answers & guardrails, Runs in your help desk (partly), Email ticket automation, WhatsApp & social messaging, Actions & customer data, Visual flow builder, Conversation analytics, Security & compliance, Public help center & docs, Customer profiles & context, Integrations & API.
Also has: AI phone agent (partly), Lead capture & qualification (partly), Testing & answer correction, Multilingual answers, In-app support SDK, API & webhooks (partly), Built-in business calling, In-app announcements (partly), Agent mobile apps (partly), E-commerce order actions (partly), Slack & Teams customer channels (partly), Multiple brands & stores, Team email client (partly), Security & compliance (partly).
Alternatives to Freshdesk at 1 agent, best match first
- Zendesk: $25/mo Per agent; AI usage and add-ons excluded (Support Team plan, 1 agent, monthly billing). It covers 100% of Freshdesk. Free plan: none.
- Intercom: $29/mo Annual billing: $19/seat/mo (Essential, 1 full seat, monthly billing). It covers 94% of Freshdesk; missing or partial: SLAs, reporting & CSAT (partly), Built-in business calling (partly), Multiple brands & stores (partly), Team email client. Free plan: none. Last price hike: Oct 2026.
Other kinds of products that cover part of Freshdesk
- Salesforce (CRM): covers 100% of Freshdesk
- HubSpot (CRM): covers 94% of Freshdesk; missing or partial: SLAs, reporting & CSAT (partly), Multiple brands & stores (partly)
- Fin (Intercom) (AI support agents): covers 56% of Freshdesk; missing or partial: Email ticketing & shared inbox, Workflows & routing (partly), SLAs, reporting & CSAT (partly), Public help center & docs (partly), Customer profiles & context
- Chatbase (AI support agents): covers 55% of Freshdesk; missing or partial: AI copilot for support agents, Email ticketing & shared inbox (partly), Workflows & routing (partly), SLAs, reporting & CSAT (partly), Public help center & docs (partly)
- Aircall (Business phone): covers 45% of Freshdesk; missing or partial: AI copilot for support agents (partly), Email ticketing & shared inbox, Workflows & routing (partly), SLAs, reporting & CSAT (partly), Website chat widget
- Sprout Social (Social media tools): covers 33% of Freshdesk; missing or partial: AI copilot for support agents (partly), Email ticketing & shared inbox, Workflows & routing (partly), SLAs, reporting & CSAT (partly), AI answers for customers
Prices at every size
- Freshdesk: 1 agent $23/mo, a 3-agent team $69/mo, a 10-agent team $230/mo (Growth plan; AI sessions and add-ons extra)
- Zendesk: 1 agent $25/mo, a 3-agent team $75/mo, a 10-agent team $250/mo (Per agent; AI usage and add-ons excluded)
- Intercom: 1 agent $29/mo, a 3-agent team $87/mo, a 10-agent team $290/mo (Annual billing: $19/seat/mo)
Cheapest paid hosted plan, billed monthly, that gives every agent a full seat and covers the month's conversations (1 agent / 100, 3 agents / 600, 10 agents / 2,000), plus overage when that is cheaper. Free plans, AI-agent usage fees, phone minutes and messaging carrier fees are not counted.
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Everything about Freshdesk's own prices and price hikes: Freshdesk.