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Zendesk pricing, price hikes and cheaper alternatives

Zendesk (zendesk.com) is a help desk. Priced per agent per month, billed monthly or yearly (yearly is cheaper), with higher tiers adding channels, AI and admin features; Enterprise is quote-only.. No free plan.

What Zendesk costs

  • 1 agent: $25/mo (Support Team $25/agent x 1 on monthly billing (annual is $19/mo). No ticket cap is listed, so 100 conversations fit.)
  • 3 agents: $75/mo (Support Team $25/agent x 3 = $75. No ticket cap or minimum seat count is shown.)
  • 10 agents: $250/mo (Support Team $25/agent x 10 = $250. No seat cap is listed, so no higher tier is needed.)

Plan compared: Support Team plan, 1 agent, monthly billing. Cheapest paid hosted plan, billed monthly, that gives every agent a full seat and covers the month's conversations (1 agent / 100, 3 agents / 600, 10 agents / 2,000), plus overage when that is cheaper. Free plans, AI-agent usage fees, phone minutes and messaging carrier fees are not counted.

What Zendesk does

Core: Human handoff & escalation, WhatsApp & social messaging, AI copilot for support agents, Shared numbers and team inbox, Email ticketing & shared inbox, Workflows & routing, SLAs, reporting & CSAT.

Important: AI answers for customers, Website chat widget, Grounded answers & guardrails, Runs in your help desk (partly), Email ticket automation, AI phone agent, Actions & customer data, Visual flow builder, Conversation analytics, Testing & answer correction, Multilingual answers, Security & compliance, Built-in business calling, IVR and call routing, Call center supervision (partly), CRM integrations and API (partly), Call recording, AI call & meeting notes, HIPAA and security compliance (partly), Public help center & docs, Customer profiles & context, Integrations & API, Multiple brands & stores, Security & compliance (partly).

Also has: Lead capture & qualification (partly), In-app support SDK, API & webhooks (partly), Business phone numbers (partly), International numbers and calling (partly), Two-way business texting (partly), Sales power dialer (partly), Built-in team chat (partly), In-app announcements (partly), Agent mobile apps, E-commerce order actions (partly), Slack & Teams customer channels (partly), Team email client (partly).

Zendesk price hikes

No price hikes on record for Zendesk.

Cheaper alternatives to Zendesk

At 1 agent, Zendesk costs $25/mo. 1 help desk costs less:

  • Freshdesk: $23/mo (Growth plan, 1 agent, billed monthly), covers 98% of Zendesk; missing or partial: AI phone agent (partly), Agent mobile apps (partly)

Zendesk alternatives: 2 help desks compared, at every size.

Other kinds of products that cover part of Zendesk

  • Salesforce (CRM): covers 99% of Zendesk; missing or partial: Agent mobile apps (partly)
  • HubSpot (CRM): covers 92% of Zendesk; missing or partial: SLAs, reporting & CSAT (partly), Multiple brands & stores (partly), Agent mobile apps (partly)
  • Chatbase (AI support agents): covers 57% of Zendesk; missing or partial: AI copilot for support agents, Email ticketing & shared inbox (partly), Workflows & routing (partly), SLAs, reporting & CSAT (partly), Built-in business calling (partly)
  • Fin (Intercom) (AI support agents): covers 57% of Zendesk; missing or partial: Email ticketing & shared inbox, Workflows & routing (partly), SLAs, reporting & CSAT (partly), Built-in business calling (partly), Public help center & docs (partly)
  • Aircall (Business phone): covers 47% of Zendesk; missing or partial: WhatsApp & social messaging (partly), AI copilot for support agents (partly), Email ticketing & shared inbox, Workflows & routing (partly), SLAs, reporting & CSAT (partly)
  • Sprout Social (Social media tools): covers 34% of Zendesk; missing or partial: WhatsApp & social messaging (partly), AI copilot for support agents (partly), Email ticketing & shared inbox, Workflows & routing (partly), SLAs, reporting & CSAT (partly)

Every change we logged

  • May 2026 · Repriced: Suite Enterprise was renamed Suite Enterprise + Copilot, its public per-agent price was dropped, and Copilot now comes built into the tier. No new price was stated.

Sources

Pricing page: zendesk.com/pricing. Prices last checked Oct 16, 2026. Monthly prices come from Zendesk's pricing page, and PricingSaaS's monthly list also starts at $25. The 3- and 10-agent figures assume no minimum seat count or ticket cap, since none is listed; a PricingSaaS-reported Contact Center add-on increase is excluded as unverified.