Chatbase pricing, price hikes and cheaper alternatives
Chatbase (chatbase.co) is a AI support agent. Flat monthly plans with a fixed pool of message credits (1 credit per AI reply on standard models, more on premium models), plus auto-recharge packs at $40 per 1,000 credits.. No free plan.
What Chatbase costs
- 500 AI conversations / month: $120/mo (2,000 AI replies at 1 credit each. Hobby $40 (700 credits) + 2 x $40 packs of 1,000 credits = $120 for 2,700 credits; Standard $150 costs more. If packs are billed pro rata it would be $92.)
- 2k AI conversations / month: $310/mo (8,000 credits. Standard $150 (4,000) + 4 x $40 packs = $310, cheaper than Pro $500.)
- 10k AI conversations / month: $1,500/mo (40,000 credits. Pro $500 (15,000) + 25 x $40 packs = $1,500, cheaper than Standard $150 + 36 packs = $1,590.)
Plan compared: Hobby ($40/mo) + 2 auto-recharge packs of 1,000 credits. Lowest monthly bill, billed monthly, for one AI agent on a website chat widget handling the stated conversations a month (4 AI replies each, 60% resolved by the AI), counting plan fees, message credits, per-resolution fees and any required base help desk plan with 1 seat. Free plans count when they cover the volume; branding removal, extra seats, voice minutes and carrier fees are not counted.
What Chatbase does
Core: AI answers for customers, Website chat widget, Grounded answers & guardrails, Actions & customer data.
Important: Human handoff & escalation, Runs in your help desk, WhatsApp & social messaging, Conversation analytics (partly), Testing & answer correction, Multilingual answers (partly), LLM model choice, API & webhooks, Security & compliance.
Also has: Email ticket automation, AI phone agent, Lead capture & qualification (partly), In-app support SDK (partly), White-label & client workspaces (partly).
Chatbase price hikes
No price hikes on record for Chatbase.
Alternatives to Chatbase
Chatbase is the cheapest AI support agent we track at 500 conversations. The others:
- Fin (Intercom): $336/mo
- Botpress: $384/mo
Chatbase alternatives: 2 AI support agents compared, at every size.
Other kinds of products that cover part of Chatbase
- Zapier (Automation): covers 63% of Chatbase; missing or partial: Website chat widget (partly), Grounded answers & guardrails (partly), Actions & customer data (partly), Human handoff & escalation (partly), Runs in your help desk (partly)
Sources
Pricing page: chatbase.co/pricing. Prices last checked Oct 16, 2026. Plan prices and credits come from the official pricing page, which offers only 7-day trials and no free plan. The page doesn't list credits per model; docs and third parties put standard models at 1 credit per reply. Third-party listings show older plans (Hobby $19 or $40 with 2,000 credits, and a 50-credit free plan), but no dated, sourced change could be confirmed, so none is recorded.