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Fin (Intercom) pricing, price hikes and cheaper alternatives

Fin (Intercom) (fin.ai) is a AI support agent. Charged $0.99 per Fin outcome (resolution); self-serve use runs on an Intercom helpdesk plan billed per seat.. No free plan.

What Fin (Intercom) costs

  • 500 AI conversations / month: $336/mo (Essential $39/seat monthly x 1 + 300 resolutions x $0.99 = $297)
  • 2k AI conversations / month: $1,227/mo ($39 + 1,200 x $0.99 ($1,188))
  • 10k AI conversations / month: $5,979/mo ($39 + 6,000 x $0.99 ($5,940); large volumes may get sales discounts)

Plan compared: Intercom Essential (1 seat, monthly) + Fin at $0.99/outcome. Lowest monthly bill, billed monthly, for one AI agent on a website chat widget handling the stated conversations a month (4 AI replies each, 60% resolved by the AI), counting plan fees, message credits, per-resolution fees and any required base help desk plan with 1 seat. Free plans count when they cover the volume; branding removal, extra seats, voice minutes and carrier fees are not counted.

What Fin (Intercom) does

Core: AI answers for customers, Grounded answers & guardrails, Human handoff & escalation, Runs in your help desk, Email ticket automation.

Important: Website chat widget, WhatsApp & social messaging, AI phone agent, Actions & customer data, Visual flow builder (partly), Conversation analytics, Testing & answer correction, Multilingual answers, Security & compliance.

Also has: AI copilot for support agents, In-app support SDK, API & webhooks.

Fin (Intercom) price hikes

No price hikes on record for Fin (Intercom).

Cheaper alternatives to Fin (Intercom)

At 500 conversations, Fin (Intercom) costs $336/mo. 1 AI support agent costs less:

  • Chatbase: $120/mo (Hobby ($40/mo) + 2 auto-recharge packs of 1,000 credits), covers 85% of Fin (Intercom); missing or partial: Visual flow builder, Conversation analytics (partly), Multilingual answers (partly), AI copilot for support agents, In-app support SDK (partly)

Fin (Intercom) alternatives: 2 AI support agents compared, at every size.

Other kinds of products that cover part of Fin (Intercom)

  • Zapier (Automation): covers 49% of Fin (Intercom); missing or partial: Grounded answers & guardrails (partly), Human handoff & escalation (partly), Runs in your help desk (partly), Email ticket automation (partly), Website chat widget (partly)

Sources

Pricing page: fin.ai/pricing. Prices last checked Oct 16, 2026. Prices from fin.ai/pricing and intercom.com/pricing (Essential $39 monthly from page schema); standalone Fin for other help desks is sales-led, so the Intercom Essential path is used. The $0.99 rate has been unchanged since launch; recent Essential $19/$29 moves were promo changes on the annual rate, not recorded as hikes.