Help desk price hikes
5 price hikes we tracked on help desks, newest first. Each one has its own page with before and after, sources, and what's cheaper now.
- Intercom's Pro add-on rose from $99 to $100 a month · Oct 12, 2026
The Pro add-on base rate went from $99 to $100 per workspace per month. It is an optional add-on, so the seat price is unchanged; the live page shows From $100 per workspace/mo. - Freshdesk cut its free tier · Jul 2026
PricingSaaS logged the removal of the free starter program (1-2 agents at $0 for 6 months) on 2026-07-20; the official pricing page now shows no free plan. - Freshdesk raised annual per-agent prices 12-27% · Jan 2026
Annual-billed per-agent prices rose on all three paid plans: Growth $15 to $19 (+27%), Pro $49 to $55 (+12%), Enterprise $79 to $89 (+13%). - Intercom's phone minimum rate rose about 243% · Jan 2026
The minimum per-minute phone rate went from $0.0035 to $0.012, about 243% higher. PricingSaaS logs it on 21 Jan 2026, but its diff labels suggest 2024 or 2025, so the date may be early. - Freshdesk cut its free tier · Dec 2022
The free plan gained a 10-agent cap: a Jan 2021 archived snapshot has no cap and a Dec 2022 snapshot has one, and the article dates the change to 2022, so the exact month is unknown.