Intercom's phone minimum rate rose about 243%
The minimum per-minute phone rate went from $0.0035 to $0.012, about 243% higher. PricingSaaS logs it on 21 Jan 2026, but its diff labels suggest 2024 or 2025, so the date may be early.
What changed
- Price increase, Jan 2026
- Before: $0.0035 per minute minimum
- After: $0.012 per minute minimum
- Existing customers: not stated in source
Cheaper alternatives to Intercom
At 1 agent, Intercom costs $29/mo. 2 help desks cost less:
- Freshdesk: $23/mo (Growth plan, 1 agent, billed monthly), covers 94% of Intercom; missing or partial: In-app announcements (partly), AI phone agent (partly), Lead capture & qualification (partly), API & webhooks (partly), Agent mobile apps (partly)
- Zendesk: $25/mo (Support Team plan, 1 agent, monthly billing), covers 96% of Intercom; missing or partial: In-app announcements (partly), Lead capture & qualification (partly), API & webhooks (partly)
Intercom alternatives: 2 help desks compared, at every size.
Sources
Every price and change for Intercom: Intercom.