Intercom's Pro add-on rose from $99 to $100 a month
The Pro add-on base rate went from $99 to $100 per workspace per month. It is an optional add-on, so the seat price is unchanged; the live page shows From $100 per workspace/mo.
What changed
- Price increase, Oct 12, 2026
- Before: $99 per workspace/mo
- After: $100 per workspace/mo
- Existing customers: not stated in source
Cheaper alternatives to Intercom
At 1 agent, Intercom costs $29/mo. 2 help desks cost less:
- Freshdesk: $23/mo (Growth plan, 1 agent, billed monthly), covers 94% of Intercom; missing or partial: In-app announcements (partly), AI phone agent (partly), Lead capture & qualification (partly), API & webhooks (partly), Agent mobile apps (partly)
- Zendesk: $25/mo (Support Team plan, 1 agent, monthly billing), covers 96% of Intercom; missing or partial: In-app announcements (partly), Lead capture & qualification (partly), API & webhooks (partly)
Intercom alternatives: 2 help desks compared, at every size.
Sources
Every price and change for Intercom: Intercom.