BigCommerce quietly cut what you get
Core, the renamed Standard, lost phone support and has chat and email only; phone is a planned add-on with no price given. Growth, Scale and Performance keep phone support.
What changed
- Limits cut, Jun 2026
- Before: Standard: phone support included
- After: Core: chat and email only
- Existing customers: Not stated
Cheaper alternatives to BigCommerce
At a 50-product store doing $5k a month, BigCommerce costs $105/mo. 2 e-commerce platforms cost less:
- WooCommerce: free (Free WooCommerce core, self-hosted, with no paid extension needed), covers 93% of BigCommerce; missing or partial: Online store (partly), Marketplace & social selling (partly)
- Shopify: $39/mo (Basic), covers 100% of BigCommerce
BigCommerce alternatives: 2 e-commerce platforms compared, at every size.
Sources
Every price and change for BigCommerce: BigCommerce.