Business phone system price hikes
5 price hikes we tracked on business phone systems, newest first. Each one has its own page with before and after, sources, and what's cheaper now.
- Aircall removed AI transcripts from its Essentials plan · Jan 2026
PricingSaaS recorded AI transcripts being dropped from Essentials in its 2025 Q4 snapshot (logged Jan 10, 2026); live transcription stays in the $49/licence AI Assist Pro add-on. - Dialpad raised Standard monthly billing from $23 to $27 per user · Jul 2024
Between April and July 2024 Dialpad raised the monthly-billing price of Connect Standard from $23 to $27 per user per month (+17.4%); the annual-billing rate stayed at $15. - RingCentral raised High Volume SMS from $0.0085 to $0.01 per message · Dec 2023
The per-message rate for RingCentral's High Volume (A2P/marketing) SMS add-on rose from $0.0085 to $0.01, about 17.6%. Standard business SMS allowances in RingEX plans were not part of this change. - OpenPhone replaced Standard ($17) with Starter at $19/user/mo · Nov 2023
In late 2023 OpenPhone renamed its tiers: Standard ($17 monthly, $13 annual) became Starter ($19 monthly, $15 annual), and Premium ($25/$20) became Business ($33/$23). - OpenPhone raised its Standard plan from $10 to $13/user (annual) · Dec 2022
Between October and December 2022 the Standard plan's annual-billed price rose from $10 to $13 per user per month, with a $17 monthly-billing price shown by March 2023. Premium stayed at $20 annual.